There are other translators out there who are qualified and can provide quality translators just as you are and do. What differentiates you from the crowd? A good customer service can make a huge difference here, transforming simple business connections into customer satisfaction and loyal clients.

In this talk, I will give quick tips on simple, but key, things we can do in our daily work to win potential clients, impress new and current clients and make them all fall in love with you.