Tickets to the online conference cannot be refunded. The webinars (= conference sessions) will be recorded and remain available for about a month after the conference week.
Tickets to the masterclasses can be refunded (since they won’t be recorded), if you cancel until 17 April (midnight CET). In this case we charge a 20€ cancellation fee, and the remaining amount will be refunded. Even if you paid for 2 or 3 masterclasses, the cancellation fee is charged only once. Send us an email (info at bpconf dot com) with ‘Refund’ in the subject line. In the email itself mention your bank account details, including IBAN and BIC/SWIFT.
Tickets to the Video Library cannot be refunded, since you’ll receive the unique access URL immediately after your payment is approved, and you can start watching the videos.