Tickets purchased are eligible for a refund. The amount of refund is calculated on the basis of the amount actually paid for the services. A 100% refund (minus 35€ processing fee) is paid if the registration is cancelled before midnight on Monday, 16 March 2020. A 50% refund  is paid if the registration is cancelled before midnight on Friday, 10 April 2020. No refund is paid after this date.

If you have to cancel your attendance due to an ungranted visa, you’ll get a full refund (minus 35€ processing fee) if you cancel your registration before midnight on Friday, 10 April 2020.

No refund is paid on video purchases.

Allow up to 7 days to process refunds.

Read the full text of our Terms & Conditions here