[vc_row content_placement=”top” css=”.vc_custom_1537021897098{background-color: #ffffff !important;}”][vc_column width=”2/3″][vc_video link=”https://youtu.be/xDN7ioikX3w”][/vc_column][vc_column width=”1/3″][vc_single_image image=”490″ img_size=”full” alignment=”center” onclick=”zoom”][vc_text_separator title=”Similar topics”][vc_column_text css=”.vc_custom_1538228450132{padding-top: 10px !important;}”](………)

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(………)[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1538228480009{background-color: #ffffff !important;}”][vc_column width=”1/2″][vc_tta_accordion][vc_tta_section tab_id=”1536947049067-b7f38a66-21f0f4d6-e74854fa-888d” title=”Abstract”][vc_column_text]In this session, we will look at good and bad examples of customer service. By looking at customer service in other sectors, we can gain insights that help us in running our own businesses. What do customers actually look for in business relationships?[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_tta_accordion][vc_tta_section tab_id=”1536947254629-50d68294-6adaf4d6-e74854fa-888d” title=”Bio”][vc_column_text]Nick Rosenthal is a qualified translator (MITI), and a past Chair of ITI‘s Board. He is MD of SalfTrans, a specialist translation company based in Greater Manchester. Nick has also been involved in professional development for translators since the 1980s, and he has a passion for excellence, for customer service, and for excellent customer service![/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_btn title=”Buy all videos” color=”green” link=”url:http%3A%2F%2Fbpconf.com%2Fshop|title:BPconf%20shop||”][/vc_column][vc_column width=”1/4″][vc_btn title=”Buy this video” color=”sky”][/vc_column][vc_column width=”1/4″][vc_facebook css=”.vc_custom_1536943824906{padding-top: 10px !important;}”][/vc_column][vc_column width=”1/4″][vc_tweetmeme share_via=”BP19conf” share_recommend=”ClaudiaBefu” share_hashtag=”#BP18conf, #BPvideos, #xl8″][/vc_column][/vc_row]