Customer service: Is satisfaction enough?
In this session, we will look at good and bad examples of customer service. By looking at customer service in other sectors, we can gain insights that help us in running our own businesses. What do customers actually look for in business relationships?
Nick is a qualified translator (MITI), and a past Chair of ITI‘s Board. He is MD of SalfTrans, a specialist translation company based in Greater Manchester. Nick has also been involved in professional development for translators since the 1980s, and he has a passion for excellence, for customer service, and for excellent customer service!
This 20-minute talk is scheduled for Friday, 5 May, 2017, followed by a short moderated Q&A session. You can attend this session by purchasing a 1-day or a 2-day pass to BP17.